Humanizing AI: putting people at the heart of customer experience
AI promises to revolutionize customer support and deliver smarter, automated and more personalized omnichannel services.
Innovating in Asia: exploring the key drivers for growth
Communications service providers in Asia are at the forefront of innovation in developments such as 5G, AI and autonomous networks
Telco Revenue Growth: Is B2B a beacon of light?
Revenue growth is still challenging for communications service providers, but there are some glimmers of light, particularly in B2B services
Managing the economics of hybrid cloud: striking a balance to optimise operations
CSPs’ cloud deployments are integral to shaping future network architecture, but achieving transformation involves balancing cost considerations against performance and strategic decisions.
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Ridwaan Ryan Bham
21 Mar 2025
1 minutes Ridwaan Ryan Bham from Huawei discusses how leveraging proprietary data can help produce innovative AI applications that support multiple industries.
Bob Dietrich & Michelle A. Nowak
21 Mar 20251 minutes Wavelo looks at how event-driven architectures (EDA) and composable IT can provide a future-proof foundation for CSPs and transform how they innovate, scale and deliver customer experiences.
Adonay Cervantes
19 Mar 20251 minutes Adonay Cervantes, Global Field CTO at CloudBlue, looks at the next evolution for MSPs and the steps to becoming a digital service provider.
Taha Yaycı
05 Mar 20251 minutes TechNarts Founder and CEO, Taha Yaycı, discusses why effective configuration management is critical in the 5G era.
Rajmund Zieliński
25 Feb 20251 minutes Comarch explores the key trends shaping telecommunications in 2025 and the implications for operators and vendors.
Michal Usak
20 Feb 20251 minutes Michal Usak, Director Business Consulting at CGI, discusses the importance of matching integration strategies and architecture foundations with external partners and looks at how this can be achieved.
